Please note that returns will need to be sent to the following address: ALBOUSHIYA, Avenue at Etihad Towers, West Corniche, Abu Dhabi, UAE, T. +97126811311, E. customercare@alboushiya.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Shipping charges, and customs and duties charges will not be refunded. You can always contact us for any return question at customercare@alboushiya.com. 

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale & discounted items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@alboushiya.com. 

All successfully returned items will be credited to the original payment method. Shipping charges, and customs and duties charges will not be refunded.