To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. To protect you, as the cardholder, we may contact you by email to verify your details.
Payment, Delivery & Returns
Payment
We accept Visa and Mastercard.
Payments are secure with certified secure servers and advanced encryption services. All card numbers are encrypted at rest with AES-256.
Returns & Refunds
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@alboushiya.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping charges, and customs and duties charges will not be refunded.
You can always contact us for any return question at customercare@alboushiya.com.
As of January 1, 2025, a processing fee of AED 110 (USD 30) will be charged on all refunds. Refunds processed through Tabby may be subject to additional charges.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale & discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@alboushiya.com.
All successfully returned items will be credited to the original payment method. Shipping charges, and customs and duties charges will not be refunded.
Evening Gowns
Where sophistication meets allure through our mesmerizing collection of evening gowns.
Evening Dresses
Step into elegance and sophistication at our online store
Cocktail Dresses
Elegant, stylish, and perfect for any evening event – discover our curated collection of cocktail dresses designed to make a statement.