Payments & Returns
Payment
We accept Visa and Mastercard. Payments are secure with certified secure servers and advanced encryption services. All card numbers are encrypted at rest with AES-256. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. To protect you, as the cardholder, we may contact you by email to verify your details.
Returns & Refunds
7-Day Return Window
You have 7 days from receipt of your item to request a return.
Eligibility Requirements
- Full-price items only (no discounted/sale items)
- Item must be unworn, unused, with original tags
- Original packaging intact
How to Request a Return
Contact customercare@alboushiya.com to initiate your return. Include your order details and reason for return.
Upon approval, you'll receive a return shipping label and instructions. Items sent without prior approval will not be accepted.
Non-Refundable Charges
- Duties and taxes (deducted from refund)
- Original shipping charges
- Return shipping charges
- Customs and duties charges
Processing Fees & Store Credit
A 4% processing fee will be deducted from all refunds (effective January 1, 2025) to cover bank charges.
Alternative: Choose store credit instead to avoid the processing fee. Store credit is valid for 1 year from issue date and can be used for future purchases (non-transferable).
Special Notes
Refunds processed through Tabby may be subject to additional charges.
Questions?
Contact us at customercare@alboushiya.com for any return-related questions.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale & discounted items or gift cards.
Exchanges
If you need to exchange an item, please contact us via email or WhatsApp, and we will do our best to accommodate your request.
How it Works:
- Send us your exchange request before shipping the item back.
- Once we confirm the exchange, you will need to return the item to us.
- We must receive the returned item before sending the replacement.
- All shipping costs, including return and reshipment, are the customer’s responsibility.
For any questions, feel free to reach out!